We provide one-year limited warranty for all machines from the date of purchase.
Our warranty covers only those defects which arise as a result of normal use of the product, and those not apply to any:
1. Improper or inadequate maintenance
2. Misusage and mishandling
3. Damaged by a wrong voltage use
4. Physical damage (for example, dropping the device on the floor or into water, broken case, etc)
What is the repair, exchange & refund policy ?
Exchange and refund only on big defective units. For buyer had used machines, we only can support repair service.
REFUND: If you reported problem to us in one week on arrival, we accept the refund, we only refund with your payment after receiving the returned goods.
EXCHANGE: If you reported problem to us in one month on arrival, we accept the exchange. Buyer need pay ship back sea freight.
REPAIR: We provide free spare parts within warranty period. Buyer should provide serial number and photos of defective machines, buyer need pay shipment charges.
We only support and repair we sold out items, please don¡¯t ship back other seller¡¯s items.
What about ship back to us tax and duty ?
Tax and import duty is not included for warranty. We are not liable to any customs hold up or import tax at the receiving country.
What about when 1 year warranty over time ?
When one year warranty time over, we still offer you the consistent support, like providing parts and repair services. |
